Curriculum vitæ

Summary

IT Technician with hands-on experience in the education sector, specialising in Microsoft 365, endpoint management, and network administration. Proven ability to support and manage school IT environments, deliver end-user training, and maintain secure, well-functioning systems. Strong background in scripting, virtualisation, and homelab infrastructure, with a practical and methodical approach to problem-solving.

Experience

• Provide day-to-day technical support: respond to user requests and service tickets, with on-site assistance and proactive support, adhering to agreed SLAs; often the primary on-site technician within school environments
• Administer Microsoft 365 environments, including user management, security, and services configuration
• Manage devices and policies using Microsoft Intune (device compliance, configuration profiles, and software deployment)
• Work with Microsoft 365 Defender for security monitoring and threat response
• Administer Google Workspace environments
• Configure and manage network infrastructure including VLANs, switches, DHCP, and DNS
• Deploy and maintain web filtering and monitoring systems (Senso, Smoothwall)
• Develop PowerShell scripts leveraging Microsoft Graph for automation and administration
• Build, configure, and maintain end-user devices and hardware assets
• Perform asset management and lifecycle tracking
• Deliver end-user training and produce technical/user documentation
• Implement and manage virtualisation using Hyper-V

Technical skills

Systems & Cloud

Microsoft 365, Azure, Intune, Microsoft 365 Defender, Google Workspace

Networking

VLANs, switching, DHCP, DNS

Scripting & Automation

PowerShell, Microsoft Graph, Bash

Platforms

Windows, Linux

Virtualisation

Hyper-V, Proxmox

Security & Monitoring

Senso, Smoothwall

MIS Systems

iSAMS, Arbor

Other Tools

Cloud Drive Mapper, Salamander

Additional

• Built and manage a personal homelab environment using a Dell R620 server
• Strong Linux system administration experience
• Experience with Proxmox virtualisation in a self-hosted environment
• Over 15 years of experience using Adobe Photoshop

Professional strengths

• Strong troubleshooting and analytical skills
• Ability to work independently in on-site support roles
• Clear communication and user training capability
• Practical, hands-on approach to IT systems and infrastructure

Languages

English — native. Russian — native.

Education